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Helpdesk Advisor

Location
City, Cardiff
Job Type
Temporary
Posted
21 May 2024

Are you great with customers & great with tech? This role could be for you!

Are you available immediately?

Our client is looking for 2 people to join them on a Temp - Perm basis starting immediately for an initial period of 3 months.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues, and working with the technical team to provide excellent customer service and technical support.

Someone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would fit well in this team.

Hours: 37.5 per week.

Shifts: Monday to Friday 9am -5:30pm - with the possibility of other shift patterns available.

Hourly Rate: 11.44

Location: Due to location, candidates will preferably have access to their own transport. Free parking on-site.

Key Duties:

  • Speaking with customers to remotely diagnose and rectify faults logged on equipment.
  • Keeping customers informed at all times of progress of work.
  • Report escalations to relevant departments.
  • Update internal system to ensure smooth communication between departments.
  • Document customer specific information.

Skills & Experience:

  • Good attitude and communication style when dealing with customers.
  • Strong verbal and written communication skills.
  • Competent PC user including Microsoft package.
  • Good understanding of technology / IT.
  • Able to build rapport with customers.
  • Access to own vehicle due to location.

If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from you!

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Details

  • Job Reference: 1333168610-2
  • Date Posted: 21 May 2024
  • Recruiter: Focus Resourcing
  • Location: City, Cardiff
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary